Support inbox triage and reply drafts
Inbox & customer supportEvery two hours the agent labels new support email, looks up the order, and drafts a reply in your voice for you to approve.
Runs: Every 2 hours, 8am-8pm in your time zone, plus a 8am morning digest.
Weekly FAQ mining from support email
Inbox & customer supportOnce a week the agent groups the questions customers asked, finds the top repeats and drafts FAQ entries and macro replies.
Runs: Mondays at 9am.
Review monitoring and response drafts
Inbox & customer supportThe agent watches new reviews on Google, Etsy, Amazon or Trustpilot and drafts a response to each one, with low ratings put first.
Runs: Daily at 10am.